Around these parts, we talk a lot about serving our guests as well as our members. And that’s a great concept, as long as people behave themselves.

When they don’t complain about the parking, when they worship with passion rather than complaining about the volume, when they don’t gripe about the coffee bar shutting down when the service begins, then serving people is a delight and not a drudgery.

Read the entire original post.

Advertisements