Why It Matters What Outsiders Think. (via @davidcmathis) David Mathis hits it out of the park again. (Earlier I linked to his previous post, A Reason To Really Be Offended.)

Paul prominently mentions “outsiders” again in 1 Corinthians 14. This time the context is corporate worship, and far from ignoring them, or planning things in such a way as to turn them off, Paul wants to engage them. To win them.

Can Excellent Customer Service Really Be Delivered Over Email? (via @HelpScout) This is a lengthy read, but oh so worth it. If you ever email clients / customers / supporters / guests (hint: that’s all of us), you need this in your toolbox.

Many might tell you that email is too impersonal to deliver the kind of quality service that customers remember—but is that really the case?

In order to answer that question, I ventured out to see if I could find examples of customer service over email that were so good that the customer just had to share his or her experience.

Best Ride Photos From Disney’s Splash Mountain. (via @PremiumFunny) These are amazing. Absolutely amazing. The Jenga photo is jenius. (Um, genius.)

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