Time to open up the wayback machine, boys and girls.

…The order taker was a most unhelpful young man who had been hired exclusively on his ability to mumble and get my order wrong. After placing the order, there was no less than 20 seconds of silence while he did – I don’t know what he was doing – maybe playing Words With Friends, I don’t know. But when he read the order back, it was wrong. So I tried again. Another 20 or 180 seconds (triple word score!). He read it back. This time, I think it was right. He could have been mumbling the weather report, for all I know.

Discover some context (and the original post) here.