If you’re a regular reader, you know that Thursdays are a day for kicking back and letting other people do the blogging. Below are three things I’ve been reading and watching this week, and you should, too. Because they’re awesome.

Want some bonus content? Our staff team is hosting The Gospel Summit today and tomorrow. Get on your Twitter machine and follow the #GospelSummit hashtag. Over 200 pastors and ministry leaders will be in attendance, and many will be live tweeting the event. (Or at least I hope they will be. Otherwise the previous pep rally will turn out very lame, indeed.)

The Six Worst (and Best!) Phrases in Customer Service. (Hint: “Ya want fries with that?” is not one of the best. Go figure.)

There’s a reason why Chick-fil-A uses the phrase “my pleasure” instead of “you’re welcome.” These two little words proclaim delight. Chick-fil-A founder, Truett Cathy, was inspired to institute the phrase after a visit to the Ritz Carlton. When Cathy said “thank you” to front desk representative, the response was “my pleasure.” Even though his business was fast food, Cathy felt it important to reply to his customers as if they were at a luxury establishment. [read more]

Five Keys to Building Healthy Volunteer Teams. Tony Morgan nails it, as usual. If you lead volunteers, you need to read this. If you don’t have any volunteers, it’s because you haven’t read this. Jump on it, yo.

In the church, we tend to rely on promotions to recruit volunteers. We use platform announcements and bulletin ads and pleas for help. Volunteer recruitment is relational. It’s one friend inviting another friend to join them in serving. Four out of five people show up to church for the first time through an invitation from a friend. That same principle works for every next step people take at your church. [read more]

North Durham Campus Production Setup. It’s no secret that I dig our volunteers. But I have a special place in my aorta for our mobile campus volunteers. As a 2 1/2 year veteran of “church in a box,” I can’t get over the cool factor of this video. Watch Hillandale Elementary School get transformed into a Summit Campus in 2.5 minutes flat.

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