Yet another sub-standard customer service experience yesterday made me think of this post. What are your worst customer experiences? Comment below.

Being a customer service hero doesn’t take any extraordinary skills, but it does take engagement. Look people in the eye. Let your conversation rise beyond “You want fries with that?” Smile, for Pete’s sake.

If you work at a fast food joint and can’t engage with the customer, request a job in the kitchen.

If you answer telephones and can’t engage with the person on the other end of the line, switch to a data entry job.

To read the full post, click here.

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